PROTEÇÃO DE CONHECIMENTO RELACIONADO AO DESENVOLVIMENTO DE SOFTWARE EM ORGANIZAÇÃO PÚBLICA
Abstract
O objetivo deste artigo é identificar os conhecimentos que requerem proteção no processo de desenvolvimento de software, em uma organização pública de tecnologia da informação (TI). A pesquisa adotou a estratégia de Estudo de Caso, finalidade descritiva e nível de análise organizacional. Para a coleta de dados foi feita análise documental e realizadas entrevistas. Os resultados apontam os conhecimentos que requerem proteção e os ativos de conhecimento protegidos. A pesquisa contribui para a melhor compreensão de “o que” proteger na prestação de serviços públicos na área de tecnologia da informação.
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