KNOWLEDGE MANAGEMENT IN TIMES OF CRISIS

Authors

  • Tácito Almeida de Lucca Universidade Federal de Santa Catarina (UFSC)
  • Neri dos Santos Universidade Federal de Santa Catarina

DOI:

https://doi.org/10.48090/ciki.v1i1.877

Keywords:

knowledge management; risks; crisis management; organizational crisis; framework.

Abstract

In the last few decades, a series of crises of the most different natures have left scars in history and brought to light the vulnerability in which the population, organizations and governments find themselves when it comes to facing crises. The development of prevention, preparedness and recovery measures are key factors in reducing the frequency and severity of crises. Knowledge management (KM) has been recognized as an important multidiscipline capable of supporting crisis management. The qualitative methodology consisted of a rigorous systematic review of theoretical and empirical literature. The aim of the study was to build a set of elements, actions and artifacts from the fields of KM, risk management, crisis management, resulting in a prescriptive theoretical framework of processes with important implications for KM professionals.

Author Biographies

Tácito Almeida de Lucca, Universidade Federal de Santa Catarina (UFSC)

Graduação em Engenharia Sanitária e Ambiental (UFSC). MBA em Gerenciamento de Projetos (FGV). Pós-Graduação em Lean Six Sigma - Certificação Black Belt (PUCPR). Mestrando em Engenharia e Gestão do Conhecimento (UFSC). Possui oito anos de experiência com gerenciamento de projetos (GP) e seis anos de experiência com PMO. Foi responsável pela implantação do PMO na empresa SERENCO, e atuou nos escritórios de gerenciamento de projetos da SERENCO, PMI-PR, Uniasselvi, PMI-SC, onde teve a oportunidade de gerenciar projetos das áreas de engenharia, educação, financeira, TI, mercado, gente&gestão e serviços. Tem conhecimentos em metodologias e boas práticas de GP como PMBOK, Lean Six Sigma, PMO Value Ring, Prince2 e Scrum. Sou certificado PMP e PMO-CP. Preza pela cultura do GP e gestão do conhecimento na organização e é adepto do lifelong learning. Atualmente é Gerente de Projetos no Escritório de Projetos do Estado de Santa Catarina (EPROJ) e Gerente de Projetos da Diretoria de Governança e PMO do Project Management Institute Santa Catarina (PMI-SC).

Neri dos Santos, Universidade Federal de Santa Catarina

Graduado em Engenharia Mecânica pela Universidade Federal de Santa Catarina (1976), Mestrado em Ergonomia pela Université de Paris XIII – França (1982), Doutorado em Ergonomia da Engenharia pelo Conservatoire National des Arts et Metiers – França (1985) e Pós-doutorado em Engenharia Cognitiva pela École Polytechnique de Montréal – Canadá (2002). Atualmente é CEO do Instituto STELA e professor Sênior do Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento da UFSC.

Downloads

Published

18-11-2020

How to Cite

Almeida de Lucca, T., & dos Santos, N. . (2020). KNOWLEDGE MANAGEMENT IN TIMES OF CRISIS. International Congress of Knowledge and Innovation - Ciki, 1(1). https://doi.org/10.48090/ciki.v1i1.877

Issue

Vol. 1 No. 1 (2020): English

Section

Full Paper

License

Copyright (c) 2020 International Congress of Knowledge and Innovation

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

DECLARATION OF ASSIGNMENT AND TRANSFER OF PATRIMONIAL RIGHTS ON ARTICLE PUBLISHED IN THE CIKI PROCEEDINGS AND AUTHORIZATION FOR PUBLICATION

The AUTHOR, according to the law n. 9.610 of February 19th, 1998, hereby declares to whomsoever may concern, that it assigns and transfers, in a universal, definitive, irreversible, exclusive and gratuitous manner, all of its author's economic rights on the article submitted to the International Congress of Knowledge and Innovation - ciki.

The AUTHOR guarantees:

  1. That the article is original, except for the citations of other published works, provided that the limitations expressed in articles 46 and 47 of Law 9.610 of February 19, 1998 are observed;
  2. That the article does not contain any slanderous or defamatory statements and does not infringe any intellectual, commercial or industrial property rights of any third parties;
  3. To promptly compensate the International Congress of Knowledge and Innovation - ciKi for any indemnities, losses or expenses arising from the breach of the guarantees expressed in paragraphs 1 and 2, above.

 With this assignment and transfer of the patrimonial rights referring to the author's right, the International Congress of Knowledge and Innovation - ciKi and its successors are free of any copyright payment to the AUTHOR or to their heirs or successors.

The AUTHOR further declares that the International Congress of Knowledge and Innovation - ciKi is fully authorized to use this article, in whole or in part, edited or complete, in Portuguese and in all other languages, in print, in Electronic means, internet, for commercial purposes or not, including distributing, adapting, creating derivative works, assigning rights to third parties in Brazil and / or abroad, including but not limited to: teaching, study and research; publication and dissemination; quote; use in general telecommunication means; audiovisual use in general, including all existing or future digital technologies, capable of storing and reproducing data.

The AUTHOR has guaranteed the moral rights over his article, including the binding of his name as author of the article object of this transfer.

The AUTHOR must always make a written request to the International Congress of Knowledge and Innovation - ciKi, when he intends to use his article, and is obliged to always insert the credit in the original publication, citing the bibliographic reference, complete and legible.